The best decision management can take for the benefit of the company to gain more in less time is to upskill their staff. The higher the productivity the better the results.The better the results the happier the guests & staff of the organization.
It’s not only the management but even the staff who embraces the love for learning. The staff gets a chance to discover the talent they were not aware they had. Where the organization equally has a good chance to have professionally trained staff at serve.
All the staff needs to be introduced to and get an overview to perceive the basic idea of the departments and personnel of their organization. We Initiate training for staff to be familiar with the conventional roles & responsibilities each staff member of the organization holds. Proper intra-department & inter-department training assists the organization to be steady and function without disruption during contingency.
Absolute & adequate knowledge of at least 5 options of site-seeing places & restaurants close by is necessary, to guide the guests to revive and explore the most on their stay with us. Training helps staff to be confident to recommend the closest roots to reach, experiment with cuisine, and other valid information making customers feel good about the exceptional service rendered by staff.
Several training programs related to the hospitality sector are something we enfold. Ensuring the finest skill sets are developed & proper enhanced hospitality services are rendered to customers. We are open to executing a training program for the organization’s outer staff mentoring them with knowledge transfer & assist them to prosper in clinching exceptional service.
The crucial outcome of this training is the mentorship that we offer even after training completion. The for any day doubts & inability to function within the realm of possibility are scrutinized. We ensure to upskill there and then with a professional sent from our team to assist.
Management training, supervisory training, or even specialized training for a hospitality profile. You name it and we have it. We are well-equipped with professional trainers & elite training methodologies. Be assured your guests will sense a world-class service experience with our staff training program.
In the Hospitality sector management heads consider every bit of detail like ambiance, amenities, location, weather conditions even food quality served. When the slightest aspects are covered that staff upskilling is equally significant.
Upskilling staff will help grade up the overall experience of the guests. The interaction & response with the elite approach shall maximize the impression the guests hold of the organization.
The better the skilled staff the more productivity as they master their current role. The upskilled staff are distinct easily as they better in mastered in soft skills which make them proficient with communication, adaptability, and resilience professionally & personally.
The training moreover shall cover the practical aspects of serving the guests in the most professional style. It will as well improve the approach to interacting with guests. The training shall bring in a renewed way of engaging guests with good etiquette.
There can be a tie-up of growing together with this program too. Where the employer and the employee can engage in activities & case studies to procure knowledge and build great things together.
If the training program for staff is tied up with the desired outcome, it can be possible to measure the result of the initiative taken for staff development, accord responsibilities, or even for the promotion of staff members. So let’s start upskilling employees for a professionally skilled and engaging workforce.
Hoteller Luxury Hotel
Via Serlas 546
6700 St. Moritz
Tel.: +41 (0)54 2344 00
Fax: +41 (0)542344 99