By Shiv Kumar Yadav
One of the key elements is to incorporate Butler Service as having Butlers on board delivers wonders in enhancing and elevating the service delivery and levelling up the clients experiences.
HNI’s and UHWNI’s prefers establishment with Butler services as they require personal attention and a dedicated team to cater to their expectations
While institution benefits from having Butlers here are few advantages or privileges that you get once you choose or are chosen to become a Butler.
Being a Hotel Butler you are the face of the organisation, someone whom the management has trusted with their high stake clients, You gain respect from leadership and guest alike, You are a position of privilege to receive responsibly while ensuring every string is pulled in the right manner and frequency to ensure a win-win experience for all stake holders in the journey of guest experience, If you are thoughtful and work with integrity there are high chances that you become a recognised colleagues amongst your peers and stay in good books of the management, Also you are in a position to receive multiple recognition on social platforms which boosts your confidence and surely helps in future growth opportunities.
As a Hotel Butler, you are empowered to make decisions, giving you a scope and permission to disrupt the lengthy approval hierarchy while closing the issue at its tip and ensuring faster turnaround. While you take accountability and responsibility for high-value clients, a few paid out and miscellaneous expenses can be approved with a nod.
Generally, such scope is provided to leadership roles only, and hence, you are empowered to make small and calculated decisions on behalf of the leadership.
Butlers are known to grow into amazing leaders, the added advantage is post completing your formal education like Hotel Management most professionals chose one boat to take the journey forward defining multiple milestones on their way, however being a butler you sail through all department and gain better understanding of operations, while you inspect rooms prior arrival you understand the checks of House Keeping & Engineering, While navigating the guest upon check in, you understand registration process, billing and Paid out
When you serve the morning tea, coffee and you open up the options for dinner plans, you are already in depth of what’s available in house and make conscious decisions, hence you grow within in the system and understand the nuances of business better.
Hotel Butler are known to be mini managers the one who wears multiple hats and can turn the experience around while enabling the client and management to achieve harmony and coordination, unlike other colleagues around the organisation you will be expected to take a lot more decision which enables and gives you a first-hand experience in dealing with situations and concerns which surely helps you to scale in a longer run within the leadership
While being groomed to be a hotel butler you are exposed to various departments of hotel and groomed to know local area, like the best restaurant in town, tourist areas, Places of interest when the weather is not right, who’s- who in the organisation, local sightseeing options, collaboration/ vendors and the business understanding around it, You are expected to be informative and should have a dependable and recommendable resources within your network. You have access to see and feel luxury and spend time in the most elite settings.
Being a hotel butler you are expected to respond promptly and formally, especially when you know the communication will be directly with the senior Management, or a very successful client, slight negligence in typography can turn the message or email to be wrongly interpreted, You learn how to empathise and not to point out, understand the Nuances of inter department communication and small push and pull in the journey to elevate guest experience.
As a Hotel Butler you act like a compass, navigating teams in the back ground to work in coordination, the last minute turn around while the suite is not ready in case of an early arrival of an VIP client, or upselling the suite and that few minutes you have to turn the suite around, ensuring the handwritten welcome letter signed by the General Manager, the customised amenities prepared by the culinary team, the towel which is embroidered to clients name is there at the first Sight when they open the door of their home away from home.
I few minute delay in coordination can leave the hard work or many left unnoticed and clients not being wowed.
As a Hotel butler, you learn that every guest is different and personalisation creates a long-lasting memory and encourages the client to be a loyal customer. While you notice and address which side of the bed the client sleeps so you place the slipper for his convenience, or the fruit he likes to be always available on the basket placed in the room, ensuring the chef cooks the steak to the right consistency. While you absorb all these subconsciously, it becomes a part of you, and it reflects in all spheres of life and surely assists in your personal and professional journey ahead.
As a Butler you are in a privileged position where you spend time with the Celebrities, HNI and UHWNI’s which not many would have access despite of their aspirations, while you exchange time you also understand and absorb some traits that have made them the 1 % and can also get you some good links and future recommendations with other industry that are focused on similar audience network.
While there is a huge demand to hire the best butlers within the hospitality space, the pay scales are mostly competitive, along with other perks, which makes this a rewarding career, like a 5* hotel stay with in-house meals, Butler allowances, gratuity and tips.
Butlers are known to receive the highest tips in the Hospitality industry.
