- In-Flight Service Management: Deliver world-class hospitality during flights, including premium food and beverage service, personalized guest care, and cabin management.
- Safety and Security: Ensure the safety of all passengers by conducting safety briefings, monitoring safety protocols, and managing emergency procedures.
- Pre-Flight Preparation: Oversee pre-flight duties such as cabin cleaning, organizing supplies, and conducting safety checks before take-off.
- Customer Experience: Anticipate and respond to the individual needs of each guest, offering a personalized travel experience to meet preferences.
- Coordination with Ground Crew: Collaborate with airport ground staff to ensure smooth boarding and disembarkation procedures, including baggage handling and special requests.
- VIP Passenger Management: Handle high-profile passengers with confidentiality and professionalism, ensuring all specific requirements are met.
- Inventory & Catering Management: Manage in-flight inventory, liaise with catering services to provide gourmet meals, and ensure all passenger requests are catered to.
- Post-Flight Duties: Handle post-flight tasks such as cleaning, reporting any issues, and preparing for subsequent flights.
- Emergency Medical Training: Assist with first-aid and emergency medical situations if they arise during the flight.
- Cultural Sensitivity: Provide culturally sensitive services, including catering to specific dietary, religious, or personal preferences during the flight.