Responsibilities

• Meet guests when they arrive and getting them settled in their rooms
• Anticipate guests’ needs by learning their preferences, allergies, dislikes, etc.
• Have a thorough understanding of all spirits and specialty foods in stock
• Assess and restock wine and spirit collections as necessary
• Serve meals and pour drinks for guests
• Communicate with housekeeping to ensure rooms are cleaned at the most convenient time for guests
• Run errands for guests when necessary
• Ensure guests’ rooms are clean and tidy up when necessary
• Recommend and arrange amenities for guests
• See guests off when they check out
• Remain well-groomed at all times
• Keep up-to-date on all hotel policies on safety and hygiene
• Perform all duties with discretion, professionalism and a pleasant demeanor

Requirements and skills

• Experience as a Butler or similar role in the hospitality industry
• Strong multi-tasking skills
• Excellent organizational skills
• Ability to adapt to a fluid environment
• Commitment to a high level of customer service
• Strict attention to detail
• Knowledge of area restaurants, theaters and other attractions
• Ability to handle sensitive matters with efficiency and discretion
• Knowledge of food and wine pairings is a plus
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• Associate’s or bachelor’s degree in hotel management