ROLES & RESPONSIBILITIES:

•  Answer phone an email inquiries from potential guests in a timely and respectful manner
• Greet guests and visitors warmly and make them feel welcome and attended
• Offer restaurant and activity recommendations and assist guests in arranging transportation and excursions
• Receive and redirect mail, phone calls, packages, etc
• Ensure that guest spaces and lobby are clean and tidy at all times
• Act as a liaison between guests and any department necessary including the kitchen, housekeeping, etc
• Anticipate guests needs in order to accommodate them and provide an exceptional guest experience
• Maintain inventory of supplies and order new 
• First Point of contact / Answers guest inquiries, phone calls emails/ give a warm greeting able to share Mall layout /basic information about brands and restaurants/ coordination with team to ensure guest had a seamless experience/Handle difficult situation and customer/ stock as needed